At Shreyas Media (a division of Aadhyasree Infotainment), we strive to deliver high-quality experiences across our public events, concerts, promotional shows, and client-based services. As our offerings include both ticketed events and customized event execution services, we maintain a clear and transparent refund policy.
 

1. Ticket Refunds (Public Events / Concerts / Pre-Release Functions)

Refunds will be considered only under the following conditions:

• If the event is cancelled or rescheduled by the organizers

• If a technical payment error occurred (e.g., double payment, failed transaction with successful deduction)

• If a customer paid for a free event pass by mistake through an unofficial platform (subject to investigation)

Refunds will NOT be issued in the following cases:

• Change of personal plans or inability to attend

• Late arrivals or no-shows

• Dissatisfaction with crowd size, seating, sound quality, or artist availability

• Entry denied due to age restrictions, health conditions, or invalid passes

Process:

• Send refund request within 72 hours of the transaction

• Include: name, email, phone number, event name, payment ID, and reason

• Email to: info@shreyasgroup.net

• If refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
   

2. Event Services Refunds (For Brands, Corporates, Institutions)

Shreyas Media offers B2B event services including:

• Event production and execution

• Digital marketing & influencer campaigns

• Branding, creative design, and talent management

As these are custom services, refunds are generally not applicable once execution has started. However, in rare cases where:

• Project is cancelled before production begins

• A double payment is made

• Billing error occurs

We will review the case and issue refunds accordingly.
 

3. Payment Disputes

For payment failures, double charges, or incorrect billing, please contact our support team immediately.

• Email: info@shreyasgroup.net

• Subject Line: “Refund Request”

• Include: payment screenshot, UPI/Transaction ID, date of payment

All valid disputes will be addressed promptly, and refunds will be initiated within 7–10 working days after validation.

Note: All decisions related to refunds will be at the discretion of Shreyas Media’s finance team, and in accordance with our terms of service.